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  1. StoRM
  2. STOR-835

Improper management of SURL status can lead to PutDone errors and locked SURLs

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      StoRM BackEnd PutDone timed out

      We had been reported that SRM PutDone timed out when putting to a specific path. So, we checked StoRM BE log and found these errors:

      17:01:41.590 - ERROR [qtp2046936610-277797] - None of the surls is success, failed or aborted, Unexpeced! SurlStatus =
[TSURLReturnStatus [surl=***SURL***, returnStatus=SRM_FAILURE: There is another PutDone in execution on this SURL.]]
17:01:41.590 - INFO [qtp2046936610-277797] - srmPutDone: user<***DN***> Request for [token:
f15d1572-0742-4b54-88d8-fed1c007821e] for [SURL: [***SURL***]] failed with [status: SRM_INTERNAL_ERROR: Request Failed,
no surl status recognized, retry.]

      There are some paths occurring same error.
      How do we resolve it ?

      Our StoRM version is 1.11.9.
      The result of srmping is bellow:

      VersionInfo : v2.2
      backend_type:StoRM
      backend_version:<FE:1.8.9><BE:1.11.9>
      backend_os_distribution:Scientific Linux release 5.11 (Boron)

      Affected Site: JP-KEK-CRC-02

            vianello Enrico Vianello
            vianello Enrico Vianello
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              Created:
              Updated:
              Resolved: